Our goal is to offer you the best service possible, no matter where you live. Every day, we deliver to hundreds of customers across the Philippines, ensuring that we provide the very highest levels of service and responsiveness to you at all times. Unfortunately, mistakes do happen. Although rare, we take these matters seriously.
We refund or exchange if you encountered the following;
- You received a wrong item
- You have a missing item in your order
- You received a defective product
If you encountered any of the following, please do contact us our customer service email at firstname.lastname@example.org right away (within 24 hours) so we may immediately process your return/exchange.
Please put in the subject line the reason for your refund/exchange and your order number. (Ex. WRONG ITEM - ORDER ID. 0112) Then attach the following requirements,
- Photo of defective item
- Full Name
We DO NOT refund or exchange if you encountered the following;
- You suddenly changed your mind after you order
- Chose the wrong product upon ordering
- You damaged the product after receipt
Refund Method & Timing
All refunds will be sent via Bank Transfer and/or GCash - if you have qualified for a refund after our verification. We will ask your to send in your refund method details such as bank account and/or your GCash number. Please give us atleast 24 hours to process your refund (Mondays to Fridays | 8:30am to 5:30PM excluding weekends and holidays)